This site is for CTI MLS customers to use as directed by Creative Technology's Tech Support (phone 1-800-533-1031). Doing other than instructed can corrupt your CTI Navigator program or data and require re-installation (see disclaimer below). Detailed instructions are provided on CTI's main help and support website (click the Help and Tutorials button at the bottom of this page).

In the table below, buttons in Section 1 link to common fixes. Section 2  provides links to restore specific MLS information. Buttons in Section 3 link to specific repairs and tests for Windows functions.  Buttons in Section 4 link to help for CTI Navigator functions.

In Section 1, run Update Manager II if the Firewall on your computer interferes with updating MLS files. On a new computer, run Set DCOM & Tunneling to ensure that your Windows can transmit MLS data securely from your computer to the MLS server. DCOM and Tunneling can also be set separately by running "Set DCOM Policy" and "Set Secure Tunneling." Run "ByPass DCOM" if all other attempts to fix Windows DCOM have failed. For the ByPass DCOM to work, some MLS's also require special versions of certain MLS files be downloaded.

In Section 2, you can select to download the appropriate Program, Data, Taxes (where available), or Photo Unlock for your MLS. Programs with an asterisk (*) are compatible with all versions of Windows, including 64-bit. (Note: If you are installing into a 64-bit version of Windows but the program button for your MLS does not have an asterisk after it, contact CTI for a special 64-bit compatible installer.) Data updates are posted approximately once a week. "Listing Data" downloads do NOT include photos (or taxes where available). To download taxes (where available), select the tax button appropriate for your MLS. Because of their large size, it is highly recommended that the initial set of photo (and tax) files  be installed off a recent CTI Navigator CD/DVD from your local MLS.

If you download data (and/or taxes where available) into a computer that did not previously have MLS data installed in it, you must manually enter in CTI Navigator's setup the path to where the data (and taxes) is located in your computer (see Install CTI Navigator for path setup instructions). After downloading replacement data from this web site, run the CTI Update Manager (Start > all Programs > CTI Navigator > Update Manager > Update button). Warning: the first update after downloading data from the Internet can take an unusually long time because the update manager will automatically download any missing photos (this means all photos if you have not previously installed photos). Compact the data (at the prompt or under Tools > Compact Listing Data) the next time you log into CTI Navigator.

Program files may need to update when first used. Once installed, the program will automatically update itself to the current version when you either log into CTI Navigator or run the CTI Update Manager. You may need to configure your Internet Security program to allow CTI's Update Manager to access the Internet (for instructions, click the Help & Tutorials button below). If  your security program interferes with MLS updates even after being configured properly, run Update Manager II (using the button in section 1  below).

After clicking the appropriate button to download a file, in Windows Vista select "Save" and save the file to the Desktop. To install a file downloaded from the Internet into Windows Vista: right-click on the file that was saved to your desktop > in the popup menu, click "Run as Administrator" > on the User Account Control screen (if enabled), click Allow. The first time you run CTI Navigator in Windows Vista, right-click on the CTI Navigator icon on the desktop > select Properties > click the Compatibility tab > under Administrative Privileges, check "Run this program as an Administrator" > click OK.

To download a file in all versions of Windows other than Vista, select Run or select "Save" (as instructed). If prompted that "Publisher could not be verified. Are you sure you want to run this software?" click Run.

At any unZip screen, click Unzip (do not click Run WinZip). Do not change the "Unzip to folder" location (unless you have installed CTI Navigator on a drive different from the default). All  files will automatically unzip to the proper folder for CTI Navigator on your "C" drive. Then, start CTI Navigator and click on UPDATE to get the most recent data.

Disclaimer of Warranty. All services are provided under the terms and conditions of CTI's license agreement accompanying CTI Navigator. Assistance in any form is provided only as a convenience to licensed users of CTI products. Problems and solutions may depend on the nature of your system environment and other parameters that are unknown to CTI. By using information on this website or by requesting assistance, you agree that actions and solutions described, suggested or implemented herein or by CTI staff are entirely at your own risk and are provided without warranties of any kind. It is up to you to take precautions to ensure that information, data and software that you download or otherwise select for your use is free of viruses and other destructive items. Under no circumstances, including negligence, shall CTI or any of its employees be liable for any direct, indirect, incidental, special, punitive, consequential or other damages, loss, cost or liability whatsoever that result from or are related to use of information or technical support provided by CTI. If you do not wish to be bound by these Terms of Use, please do not access or use any part of this website, its contents, links, or information provided by CTI.